The city of Santander is the capital of the Cantabria region in the north of Spain and has a current population of approximately 183,000 inhabitants. From the Department of New Technologies belonging to the City Council, consisting of 15 technical staff and 9 foreign technicians, mainly manages and coordinates are the following  tasks:

  • Infrastructure management in data processing and communications, so that all municipal services carry out  their functions by using new technologies.
  • Deployment  and  management  of  networks  and  communications:  voice  lines  and  data  transmission, perimeter security, Internet access and e‐mail, servers, microcomputers and corporate databases.

The main projects that currently the department are involved, to name a few:

  • Development  of  a  Geographic  Information  System  (GIS)  for  the  catalogue  and  registration  of  municipal  resources  with  the  development  of  individualized  records  of  each  of  the  elements  of  water  supply  and  sanitation networks, such as wells, pipes, connections, tanks, hydrants, suction cups, and so on. Each card  includes a photograph of each item, its current status, anomaly detection, verification of operation, whether  or not leakage, number of junctions or coming from it, surveying and geographic location and dates of each  of the installations, modifications or repairs.
  • Standardizing the management of administrative procedures.

Main role in the project:

Within  RADICAL,  Santander  City  Council  will  be  mainly  involved  in  the  evaluation  of  SmartSantander  pilot  services, thus taking part in the financial and business evaluation of the aforementioned services, as well as  deriving from them the corresponding policy development guidelines to be applied.

Expected benefits:

  • Increase the portfolio of services offered by the city of Santander, implementing all the use cases developed in the rest of cities participating within RADICAL Consortium.
  • Share experiences, problems and particularities arose in the other cities within RADICAL Consortium, in order to enrich and improve the services offered to Santander citizens.
  • Derive tools and techniques for evaluating the services offered to the citizens, defining the main KPIs as well as being able to know the satisfaction degree of the users in a homogenised way, among all cities composing the Consortium.
  • Design and assess a business model and exploitation plan addressing sustainability.

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